This version was last updated on 23/05/2018 in accordance to reflect the new General Data Protection Regulation (GDPR) that is in effect from 25th May 2018
Personal data we may collect through the following ways:
Identity and Contact Data including first name, last name, title, billing address, delivery address, email address, telephone numbers when entering into a contract of purchase.
Transaction Data details of payments to and from you, details of products you have purchased from us. We do not store payment information.
To deliver the best possible web experience, we collect analytical data including time zone setting and location, and what type of device you use to access our website.
Profile Data including purchases or orders made by you, your interests and any preferences.
Marketing and Communications Data your email address and your preferences in receiving online marketing from us.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to direct marketing communications to you via email.
From time to time we may use your details to inform you of exhibitions etc via email. if you do not wish to receive any communications, please indicate this when placing your order.
When you unsubscribe to our marketing emails, your email address is not saved and is deleted.
We may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
In order to protect your privacy we will:
Only provide the information necessary to perform their specific services.
Only use your data for the exact purpose we specify in our contract with them.
Work closely with them to ensure their privacy is respected and protected at all times.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
The security of your personal data is very important to us and we are committed to treating it with the utmost care, taking all appropriate steps to protect it. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. Access to your personal data is password-protected.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Please contact us here if you have any concerns or questions.